The Dark and Unexpected Sides of the Hotel Business

The hotel business is far from the sunshine and sunshine only portrayed in media. Behind the doors, there exist several dark aspects that are not always talked about. Whether it's illegal activities or the hidden tricks guests are not aware of, the hotel industry faces its own set of challenges. In this article, we will explore these aspects and highlight the unexpected truths that come with working in the hotel business.

Illegal Activities and Hotel Safety

While the majority of hotel operations run smoothly, one cannot deny the presence of illegal activities within the industry. Hotels often find themselves at the center of these activities due to their private nature and the diverse clientele they attract. prostitution and drug sales are reported to occur within hotel rooms. These incidents are not always obvious and require the presence of observant and discreet staff members. For instance, if you work in a hotel, you might come across these situations but should handle them quietly, often without involving the authorities to protect the privacy of the involved parties. Despite the occasional dark side, hotels strive to maintain a safe environment for all guests.

However, it is essential to note that most hotel staff are well-informed and equipped to deal with such situations. According to industry standards, employees undergo training to handle various scenarios, including the possibility of finding a body, which is typically due to suicide.

Staff Involvement in Business Operations

The hotel business is not only about providing a comfortable place to stay but also involves a lot of behind-the-scenes work. Staff members often have to be versatile and adaptable. For example, cocktail waitresses and hostesses are required to undergo training on how to handle the discovery of a body, emphasizing the importance of vigilance and discretion. This training ensures that hotel staff can maintain the proper balance between professionalism and concern for guest well-being.

It's not uncommon for hotel employees to be privy to certain business practices that might seem questionable to outsiders. For instance, hotels often prepare certain items in advance, like 4×4 freezers stocked with pastes and masalas, ready to be used the next day. This practice helps to save time and resources, ensuring that the hotel can cater to guests efficiently and cost-effectively.

Unexpected Business Practices and Industry Secrets

Besides the safety issues and behind-the-scenes operations, there are several other business practices in the hotel industry that can be surprising. For example, it's common for servers to take a cut of the bill, encouraging them to upsell by adding extra amounts to guest bills. It’s important to recheck your bills to ensure accurate charges. Furthermore, hotels often take advantage of seasonal produce to keep costs down, advising guests to opt for the cheapest available options rather than in-season items.

Liquor service in hotels has its own set of strategies. Opting for half or full bottles during peak hours might be more economical, as brand-specific drinks are often served initially, followed by cheaper alternatives. Additionally, reused plates and utensils can be a common practice, where the same water is used for washing and wiping, and even fresh produce might be rinsed with the same water. Foods that are left untouched or wasted can often be served to the next customer without a change in quality. These practices can sometimes raise ethical concerns.

For vegetarians, beware of cross-contamination in the hotel kitchen. Despite serving vegetarian and non-vegetarian options, the same oil might be used for frying, and non-vegetarian broth might be used to enhance vegetarian dishes with extra flavor.

Conclusion

The hotel business, though glamorous and inviting from the outside, hides several unexpected and sometimes dark realities. From dealing with illegal activities to understanding hidden business practices, the industry is rich with diverse and often unexpected experiences. However, it's clear that the industry caters to all kinds of guests and situations, involving a lot of hard work, adaptability, and discretion.

Ultimately, while these aspects of the industry might be unsettling, they also highlight the resilience and adaptability of hotel staff, who go beyond the surface to ensure guests have a positive experience. Whether you're a guest or an employee, understanding these truths can provide a deeper appreciation for the hotel business and the dedicated individuals who work within it.