Navigating Life in Germany: A Guide to Common Questions and Challenges

Introduction

Germany, a country known for its rich cultural heritage, advanced technology, and well-organized society, is an increasingly popular destination for expats and foreigners seeking new opportunities. However, transitioning to a new country can come with its own set of challenges and questions. In this article, we address some of the most frequently asked questions from expats living in Germany, based on experiences shared on Facebook forums and related discussions.

Understanding German Culture and Customs

Q1. Why are Germans so stubborn and complaining?
When foreigners first encounter German culture, they sometimes find it challenging to understand the Germans' willingness to voice their opinions and sometimes criticize or complain about the system. This cultural trait stems from the German value of Aufkl?rung (enlightenment) that emphasizes honesty, critical thinking, and transparency. It is important to remember that this complaining often stems from a desire for improvement and a belief in the potential for betterment.

Q2. Can one survive with English-speaking skills in Germany?
While English has become an increasingly popular language in business and travel, knowing the local language is highly beneficial for day-to-day life. Speaking German enhances your independence, greatly improves your employment prospects, and deepens your cultural immersion. However, if you have proficient English skills, you can still navigate everyday situations, though professional and social opportunities might be limited.

Legal and Financial Concerns

Q3. Do I need to have insurance for A to Z in Germany?
Absolutely. Germany has a comprehensive healthcare system with statutory health insurance, which is mandatory for all residents. Additionally, basic MiITTLE (compulsory accident insurance) is required to cover accidents and illnesses outside the covered scope of statutory health insurance. This insurance is particularly crucial for covering damages and medical expenses in cases of personal injury or sickness.

Q4. Why should I pay 18 Euro per month as a TV tax when I actually don’t watch it? The German Rundfunkbeitrag (broadcasting fee), also known as the TV tax, supports public broadcasting and cultural programming. While not everyone watches television, the fee ensures that tax-funded broadcasting services, such as Deutsche Welle and ZDF, can continue to provide cultural, news, and educational content. This service is available through various channels, including streaming services like Netflix and HBO Max.

Neighbourhood and Community Issues

Q5. My neighbour is too loud in the night. Should I call police?
Germany has strict noise laws. Persistent noise complaints can lead to fines and even legal action. Before contacting the police, you should document any disturbances and consider speaking to your neighbour directly or through a mediator. Sometimes understanding and compromise can resolve the issue.

Q6. My DHL courier guy drops my courier to nearby shop although I am at home. How can I complain?
If you are inconvenienced by such deliveries, you can contact DHL's customer service to raise your concern. They may adjust future deliveries and address the issue with the delivery partner.

Residence and Legal Matters

Q7. My landlord is not giving my caution money back. Can anyone suggest a lawyer?
If you have any disputes with your landlord, you can seek help from a legal advisor. Many cities in Germany have local legal aid organizations that offer free or discounted services to residents. Your embassy can also provide guidance and assistance.

Q8. I was fired or I resigned. Can I get Arbeitlosengeld? Depending on your employment status and the reason for your dismissal, you may be entitled to unemployment benefits. It's important to consult a labor lawyer or seek information from your local Direktion (employment agency) to determine your eligibility.

Educational and Health Queries

Q9. Where can I learn German?
Germany offers a variety of language courses, both online and in person. Merlin Schools, Deutsche Welle, and universities often provide language classes. Additionally, many libraries and community centers offer free or low-cost language courses.

Q10. I lost my ATM card and my bank does not have English-speaking customer care. What to do?
First, contact your bank's emergency hotline. They will guide you through the process of blocking your card and replacing it. Most banks now have online self-service portals that can be accessed without direct human intervention.

Legal and Practical Issues

Q11. My internet is not working and I can not fix on my own. Can someone help me?
If you experience technical difficulties with your internet, you should reach out to your internet service provider (ISP) for support. Online forums and customer service lines offer step-by-step guides and troubleshooting tips.

Q12. How can I quit my contract with a mobile company or fitness studio although it is long binding?
Review the terms of your contract to find any provisions allowing early termination. If not available, contacting the company's customer service or legal department to negotiate a solution is advisable.

Q13. I have moved back to my home country but still I am being charged by my mobile company. How can I deal with this?
Contact your mobile provider to resolve the issue. They should be able to cancel the contract or refund any remaining charges. If the issue persists, consider contacting your local consumer protection agency for further assistance.

Further Inquiry and Support

Q14. Where can I find an apartment for rent or purchase?
Expats can search for housing on websites like Leasys, Immonet, and Rentena. Community groups and Facebook pages are also useful for finding housing and negotiating with landlords.

Q15. I accidentally downloaded a movie on torrent and got a letter from a lawyer asking for 2000 Euro fine. Can I ignore this letter?
Avoid ignoring such letters. It is advisable to seek legal advice. Ignoring a legal notice can lead to garnishment of wages or other financial penalties.

Q16. I lost my house key and was charged 500 Euro by a locksmith. Is it normal?
While each locksmith sets their own rates, excessive charges for basic services might be considered unreasonable. It's best to seek multiple quotes and ensure the service is adequately justified before proceeding.

Q17. I was fined by a ticket checker in U Bahn. Is there a way out?
If you are fined in public transport, you may have a valid defense or extenuating circumstances that can be presented to the fine collector. Carrying proof of payment or a valid identification can help in such situations.

Q18. I need someone to accompany me to the Auslanderbehorde. Can any native speaker accompany me?
You can seek the help of a friend or a language tutor who is familiar with the process. Alternatively, many cities offer community services or legal aid organizations that can assist expats.

Q19. I want an English-speaking dermatologist or any other doctor. Please help. Consult the local hospital or clinic directories to find English-speaking doctors. Many major hospitals and clinics have international patient departments or offer services in English.

Q20. My house heating is not working and my landlord is not available. What can I do?
Check if your local municipality or housing authority has emergency services for such issues. If not, contacting a heating service provider directly is recommended.

Q21. My mobile got stolen and police is not helping. What can I do?
File a report with the local police, even if you feel they are not responsive. This will provide a record that can be useful for insurance claims. Additionally, report the theft to your mobile carrier to secure cancellation of the SIM card and prevent unauthorized use.

Q22. Someone touched me inappropriately or tried to do a mischievous act, gender-related or an old person shouted at me for no reasons. What should I do?
Report such incidents to the police immediately. Document the incident, the actions taken, and seek medical attention if necessary. Reporting incidents helps prevent them from happening again and ensures your safety.

Q23. My child is of a different color and is not treated well by other children in the kindergarten and teachers have refused to take any action. Can you suggest some other kindergarten?
You can search for kindergartens or schools that have a diversity policy and provide support for both students and teachers in addressing bullying and discrimination. Referring to local expat groups or community forums can also help.

Q24. Which is the most authentic Indian restaurant around?
Research authentic Indian restaurants by checking online reviews, asking for recommendations in expat community groups, or asking locals. Traditional Indian restaurants in cities like Berlin, Munich, and Frankfurt often have excellent reviews.

Q25. Where can I find the best kebabs/burgers in the town?
Explore local food bloggers, community forums, and social media platforms where expats share their favorite eateries. Munich, for instance, has a vibrant street food scene, with many fantastic options for burgers and kebabs.